Athennian experienced a major incident on September 8, 2021 affecting Athennian APP (Canada) and Athennian Website, lasting 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 08, 2021, 10:43 PM UTC
Athennian's automated tools have detected an issue and has been acknowledged by technical resource on call. We will begin investigating immediately and post updates here as we gather more intelligence on the situation. Thanks for you patience.
- identified Sep 08, 2021, 10:48 PM UTC
The image used in deployment was not properly updating. Our team is performing a rollback, systems should be up and functional in a few minutes. Our apologies for the interruption.
- monitoring Sep 08, 2021, 11:20 PM UTC
A rollback has been performed. Our team will continue to monitor for issues. Systems are back up. Sorry for the inconvenience.
- resolved Sep 08, 2021, 11:34 PM UTC
This incident has been resolved. Our team has identified the root cause and will add it to our pre-deployment checks going forward to prevent it from re-occuring. Our apologies for any interruptions you may have experienced.