Assistable experienced a minor incident on March 4, 2026 affecting OpenAI (Platform Key) (OpenAI Chat Completion) and Claude (Platform Key) (Claude Chat Completion), lasting –. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- resolved Mar 04, 2026, 07:36 PM UTC
After running experiments with Enterprise Managed users and white label users (with their permission from support inquiries), we noticed that user BYOK on voice is significant increasing latency, creating scenarios of no response, and potential hallucinations. This is because user keys may not be "seasoned" or high enough tier to support high frequency of API calls (aka voice session) which could cause 429 errors and 500 errors. As a temporary solution, we are using our key as a fallback until we can engineer a tiered system for checking API keys. The idea we have engineered is to check keys for their tier / limits to give them eligibility for voice use. More to come.