Assignar incident

Error in production of PDF documents for dockets, order summaries and form results for some users.

Minor Resolved View vendor source →

Assignar experienced a minor incident on January 12, 2023 affecting Web Portal, lasting 5h 39m. The incident has been resolved; the full update timeline is below.

Started
Jan 12, 2023, 09:58 PM UTC
Resolved
Jan 13, 2023, 03:38 AM UTC
Duration
5h 39m
Detected by Pingoru
Jan 12, 2023, 09:58 PM UTC

Affected components

Web Portal

Update timeline

  1. investigating Jan 12, 2023, 09:58 PM UTC

    We are currently investigating an issue affecting the production of PDF documents for dockets, order summaries and form results for some users.

  2. identified Jan 12, 2023, 10:12 PM UTC

    The issue has been identified, and we are working on resolving it as soon as possible.

  3. monitoring Jan 12, 2023, 11:12 PM UTC

    A fix has been deployed and production of PDF documents is operational. We will continue to monitor the service.

  4. resolved Jan 13, 2023, 03:38 AM UTC

    This incident has been resolved. All services are operational.