Assignar experienced a notice incident on January 23, 2020 affecting Web Portal and Public API, lasting 3h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 23, 2020, 02:11 AM UTC
We are investigating some intermittent connectivity issues in our AU/NZ region. The issues are related to our Cloud Provider's API errors that are currently being investigated. Some of our customers in AU/NZ region may experience intermittent issues in Assignar Mobile and Web apps.
- investigating Jan 23, 2020, 02:13 AM UTC
We are continuing to investigate this issue.
- investigating Jan 23, 2020, 02:52 AM UTC
Our provider has confirmed the root cause, and are working on multiple paths toward recovering the subsytem that is impaired, which is responsible for identified intermittent issues.
- investigating Jan 23, 2020, 05:19 AM UTC
Our Cloud Provider has advised the cause of the issue was related to a data store. They are currently working through their recovery process and expect to have completed the restore within the next 2 hours and begin to allow API requests to proceed once again.
- investigating Jan 23, 2020, 06:02 AM UTC
We've been keeping a close eye on system performance and all services have come back to normal. All systems are opeartional.
- investigating Jan 23, 2020, 06:02 AM UTC
All systems are operational.
- resolved Jan 23, 2020, 08:52 AM UTC
This incident has been resolved.