Assignar incident

Degraded performance in Web Portal and FieldWorker.

Minor Resolved View vendor source →

Assignar experienced a minor incident on March 31, 2020 affecting Web Portal and Mobile App and 1 more component, lasting 38m. The incident has been resolved; the full update timeline is below.

Started
Mar 31, 2020, 12:46 AM UTC
Resolved
Mar 31, 2020, 01:25 AM UTC
Duration
38m
Detected by Pingoru
Mar 31, 2020, 12:46 AM UTC

Affected components

Web PortalMobile AppPublic API

Update timeline

  1. investigating Mar 31, 2020, 12:46 AM UTC

    We are investigating elevated latency in multiple edge locations with our Cloud Provider.

  2. monitoring Mar 31, 2020, 01:07 AM UTC

    We have identified the reason behind the degraded performance, which impacts a small number of users intermittently. We, alongside our cloud provider, continue to work toward resolution and we will update you on progress.

  3. resolved Mar 31, 2020, 01:25 AM UTC

    All issues have been fully resolved and the system is operating normally.