Assignar experienced a minor incident on February 3, 2021 affecting Web Portal and Mobile App and 1 more component, lasting 1h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 03, 2021, 10:30 PM UTC
We have identified an intermittent issue with Assignar core platform in the US region. Out team is working on a solution so that we can get our systems back up and running smoothly again. Customers in Australia and NZ are not affected by this partial outage.
- identified Feb 03, 2021, 10:32 PM UTC
The issue has been identified and fix is being implemented.
- identified Feb 03, 2021, 10:55 PM UTC
We are continuing to work on a fix for this issue. We have downgraded the status to "Degraded performance". The core platform is getting affected by one of our internal systems that has temporarily been disabled to alleviate the issue. We are applying a fix to the internal system which caused database connections to increase to unacceptable levels.
- monitoring Feb 03, 2021, 11:59 PM UTC
A fix has been implemented and we are monitoring the results. All systems are operational.
- resolved Feb 04, 2021, 12:13 AM UTC
This incident has been resolved.