Assignar incident

Intermittent issues logging into the mobile app

Major Resolved View vendor source →

Assignar experienced a major incident on May 19, 2021 affecting Mobile App, lasting 3h 34m. The incident has been resolved; the full update timeline is below.

Started
May 19, 2021, 10:47 PM UTC
Resolved
May 20, 2021, 02:22 AM UTC
Duration
3h 34m
Detected by Pingoru
May 19, 2021, 10:47 PM UTC

Affected components

Mobile App

Update timeline

  1. investigating May 19, 2021, 10:47 PM UTC

    We are currently investigating the issue

  2. identified May 19, 2021, 11:30 PM UTC

    The issue has been identified and a fix is being implemented

  3. identified May 20, 2021, 12:27 AM UTC

    The issue is happening on version 5.38.0 only. We have identified a fix and are deploying a patch version (5.38.1) to the Apple and Google Stores. Our web version https://mobile.assignar.com/ is operational.

  4. identified May 20, 2021, 12:47 AM UTC

    Fix deployed and live on Google Play Store. Please update to version 5.38.1 if you are on 5.38.0. Apple App store update pending review.

  5. identified May 20, 2021, 02:06 AM UTC

    We have identified the issue to be linked with a 3rd party vendor. We have deployed a fix which we have been able to test.

  6. monitoring May 20, 2021, 02:06 AM UTC

    A fix has been deployed. We are monitoring our logs.

  7. resolved May 20, 2021, 02:22 AM UTC

    This incident has been resolved