Assignar experienced a major incident on August 17, 2021 affecting Web Portal and Mobile App and 1 more component, lasting 1h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 17, 2021, 06:30 AM UTC
We currently investigating increased error rates in the Australia region, for the Assignar web application, mobile application and Public API. Error rates have been elevated as of 1:40PM AEST. We are currently working to restore full service. Users may experienced increased latency or errors while using the Assignar web application. Users may also experience increased latency saving information in the Assignar Mobile Application and Public API. Regions other than Australia are not impacted.
- investigating Aug 17, 2021, 06:30 AM UTC
We are continuing to investigate this issue.
- investigating Aug 17, 2021, 06:34 AM UTC
We are continuing to investigate this issue.
- identified Aug 17, 2021, 07:44 AM UTC
The cause of the increase latency and error rates have been identified.
- monitoring Aug 17, 2021, 07:55 AM UTC
Service has been restored to full capacity. Increased API activity across Assignar introduced increased load on Assignar systems. Back pressure from the increased load propigated to the Web application, Mobile application and Public API, resulting in intermittent errors and increased latency. We have tweaked our infrastructure to better react when faced with abnormal API activity.
- resolved Aug 17, 2021, 08:04 AM UTC
This incident has been resolved.