Assignar incident

Elevated Errors in Web & Mobile App (US)

Major Resolved View vendor source →

Assignar experienced a major incident on August 31, 2021 affecting Web Portal and Mobile App and 1 more component, lasting 4h 28m. The incident has been resolved; the full update timeline is below.

Started
Aug 31, 2021, 07:33 PM UTC
Resolved
Sep 01, 2021, 12:01 AM UTC
Duration
4h 28m
Detected by Pingoru
Aug 31, 2021, 07:33 PM UTC

Affected components

Web PortalMobile AppPublic API

Update timeline

  1. identified Aug 31, 2021, 07:33 PM UTC

    We are currently experiencing issues with our Amazon (AWS) infrastructure. Amazon is aware of the issue and working towards a resolution.

  2. identified Aug 31, 2021, 07:35 PM UTC

    We are currently experiencing issues with our Amazon (AWS) infrastructure. Amazon is aware of the issue and working towards a resolution.

  3. identified Aug 31, 2021, 07:37 PM UTC

    We are currently experiencing issues with our Amazon (AWS) infrastructure. Amazon is aware of the issue and working towards a resolution.

  4. monitoring Aug 31, 2021, 11:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Sep 01, 2021, 12:01 AM UTC

    The incident with our cloud provider has been resolved.