Assignar incident

Issue prevents customer from uploading document/competencies in web dashboard

Major Resolved View vendor source →

Assignar experienced a major incident on February 3, 2022 affecting Web Portal, lasting 2h 12m. The incident has been resolved; the full update timeline is below.

Started
Feb 03, 2022, 03:32 AM UTC
Resolved
Feb 03, 2022, 05:45 AM UTC
Duration
2h 12m
Detected by Pingoru
Feb 03, 2022, 03:32 AM UTC

Affected components

Web Portal

Update timeline

  1. investigating Feb 03, 2022, 03:32 AM UTC

    We are having incident that prevents customers from uploading documents/competencies in web app. This appears only impact dashboard users. Engineer teams are investigating the issue. Will update again once we have progress

  2. identified Feb 03, 2022, 04:54 AM UTC

    The issue appears only impact uploading files with size of 60kb and up. Smaller files under 60kb are still ok to be uploaded. Engineer teams are working on identifying the impacted area from earlier release. Potential solution should be updated in the next hour.

  3. monitoring Feb 03, 2022, 05:28 AM UTC

    A fix is deploying into production at the moment. Teams will carry out tests once deployment completes. Update will be provided in the next half an hour for the test results

  4. resolved Feb 03, 2022, 05:45 AM UTC

    All test results on production are positive in a good way. New release has resolved the issue on prod. Incident is closed now