Assignar experienced a major incident on November 14, 2022 affecting Data Analytics, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 14, 2022, 01:42 AM UTC
We have identified an issue which is causing delays in the refresh of data to our "Data Analytics" services within the Assignar Dashboard. There is no impact to the "Reporting" functionality. The data refresh impact is only to the "Data Analytics" services. We are actively working on resolving the issue.
- identified Nov 14, 2022, 04:04 AM UTC
We are continuing to work with our data sync service providers to resolve the issue causing sync delays in our Data Insights service.
- identified Nov 14, 2022, 08:42 AM UTC
Thank you for being so patient as we continue working with our data sync service provider to resolve the issue. A fix is currently being tested and will be rolled out as soon as possible.
- monitoring Nov 15, 2022, 12:15 AM UTC
A fix has been implemented, and successful synchronization of data to the Data Insights services has been restored. We will continue to monitor the situation, and expect all data will be up to date within the next 15-20 minutes. Thank you for your patience while we resolved this issue.
- resolved Nov 15, 2022, 02:08 AM UTC
All services are now back to normal operations. This incident has been resolved.