Assignar incident

Issues with Document Merges - Incorrect "Sample" watermark applied to all documents

Major Resolved View vendor source →

Assignar experienced a major incident on August 10, 2023 affecting Document Merges, lasting 3h 43m. The incident has been resolved; the full update timeline is below.

Started
Aug 10, 2023, 12:36 AM UTC
Resolved
Aug 10, 2023, 04:19 AM UTC
Duration
3h 43m
Detected by Pingoru
Aug 10, 2023, 12:36 AM UTC

Affected components

Document Merges

Update timeline

  1. identified Aug 10, 2023, 12:36 AM UTC

    The team has identified the issue with document merges being incorrectly watermarked with "SAMPLE" and working on resolving the issue.

  2. identified Aug 10, 2023, 12:41 AM UTC

    We are continuing to work on a fix for this issue.

  3. identified Aug 10, 2023, 12:45 AM UTC

    New printed documents will now not have a SAMPLE watermark. We are working on regenerating documents that were generated while this issue was in progress, which currently still show a SAMPLE watermark.

  4. monitoring Aug 10, 2023, 02:19 AM UTC

    We have resolved the issue with previously-generated documents showing a SAMPLE watermark. Please re-download and forms or dockets that had a watermark showing.

  5. resolved Aug 10, 2023, 04:19 AM UTC

    Based on our monitoring, we're now satisfied that this incident is fully resolved.