Assignar experienced a major incident on November 9, 2023 affecting Document Merges, lasting 3d 21h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 09, 2023, 01:00 AM UTC
We are investigating an issue affecting uploading new custom print templates for forms and dockets within Assignar. Custom print and document merges using existing templates are not affected by this issue.
- identified Nov 10, 2023, 01:40 AM UTC
The issue related to uploading new or updated templates has been identified. The team are working to resolve the issue, and the estimated resolution is due within the next 24 hours. Please note: this issue only affects uploading new or modified templates and does not affect custom print or document merges from existing templates.
- monitoring Nov 10, 2023, 05:32 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 12, 2023, 10:59 PM UTC
Issues experienced with uploading new custom print and document merge templates have been resolved.