Assignar incident

A "SAMPLE" watermark displayed across merged documents and custom prints

Minor Resolved View vendor source →

Assignar experienced a minor incident on March 19, 2024 affecting Document Merges, lasting 1d 3h. The incident has been resolved; the full update timeline is below.

Started
Mar 19, 2024, 10:00 PM UTC
Resolved
Mar 21, 2024, 01:08 AM UTC
Duration
1d 3h
Detected by Pingoru
Mar 19, 2024, 10:00 PM UTC

Affected components

Document Merges

Update timeline

  1. identified Mar 19, 2024, 10:00 PM UTC

    We are aware that some customers are experiencing an issue with our 'Document Merge' functionality, where PDFs and documents display a "SAMPLE" watermark across the merged documents and custom prints. The team has identified the issue and is working to resolve it as soon as possible.

  2. resolved Mar 21, 2024, 01:08 AM UTC

    This issue has been resolved. Document merges and custom prints are working as expected for all customers. If you have an issue with previously generated merges still having the 'SAMPLE' watermark, please log a support ticket so the team can help you regenerate them.