Assignar incident

Assignar Insights reporting slow and reports failing

Major Resolved View vendor source →

Assignar experienced a major incident on October 14, 2024 affecting Reporting and Data Analytics, lasting 22h 52m. The incident has been resolved; the full update timeline is below.

Started
Oct 14, 2024, 12:15 AM UTC
Resolved
Oct 14, 2024, 11:08 PM UTC
Duration
22h 52m
Detected by Pingoru
Oct 14, 2024, 12:15 AM UTC

Affected components

ReportingData Analytics

Update timeline

  1. identified Oct 14, 2024, 12:15 AM UTC

    We are aware of an Insights reporting issue affecting our users. Insights reports are running slowly and, in some cases, failing to load at all. The team is working on resolving this issue as soon as possible and apologises for the impact it has had on customer operations.

  2. monitoring Oct 14, 2024, 03:30 AM UTC

    A fix has been implemented, and Insights services have been restored. The team will continue to monitor for any further issues.

  3. resolved Oct 14, 2024, 11:08 PM UTC

    This Insights reporting issue has been solved; the service is operating as usual.