Assently Outage History

Assently partial outage · 1 active incident View live status →

Assently had 6 outages in the last 2 years totaling 47h 8m of downtime — averaging 0.2 incidents per month.

There were 6 Assently outages since October 7, 2024 totaling 47h 8m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.assently.com

Major April 28, 2025

Problems sealing documents

Detected by Pingoru
Apr 28, 2025, 02:12 PM UTC
Resolved
Apr 28, 2025, 03:16 PM UTC
Duration
1h 3m
Affected: E-signing (Cluster 1)E-signing (Cluster 2)Assently E-Sign
Timeline · 2 updates
  1. investigating Apr 28, 2025, 02:12 PM UTC

    We are currently experiencing problems with sealing documents signed in Assently E-Sign. This means that the signed document will not be genereted immediately after the last party signature. Documents sealed earlier today may present themselves as having an invalid signature. We are investigating the cause of this and hope to soon get everything working again. Document will be put in a queue and be ready later. Document that have invalid signatures will be possible to regenerate.

  2. resolved Apr 28, 2025, 03:16 PM UTC

    Document sealing is now working normally again. Customers affected by the problem will be able to get their incorrect documents regenerated.

Read the full incident report →

Minor February 18, 2025

Problems sending SMS to Telia subscribers

Detected by Pingoru
Feb 18, 2025, 02:52 PM UTC
Resolved
Feb 19, 2025, 07:24 AM UTC
Duration
16h 31m
Affected: Assently E-SignSMS NotificationsE-Sign Test Environment
Timeline · 3 updates
  1. identified Feb 18, 2025, 02:52 PM UTC

    Our SMS provider have reported problems sending messages to Telia subscribers. This affects Assently E-Sign and LiveID.

  2. resolved Feb 19, 2025, 07:24 AM UTC

    This incident has been resolved.

  3. postmortem Feb 19, 2025, 07:25 AM UTC

    The problems Telia had were resolved at 15:50 CET 2025-02-19

Read the full incident report →

Notice February 14, 2025

Major outage: Our cloud hosting provider, AWS, is currently experiencing issues with multiple services. We are actively monitoring the situation and working to restore all applications operational.

Detected by Pingoru
Feb 14, 2025, 12:06 AM UTC
Resolved
Feb 14, 2025, 09:54 AM UTC
Duration
9h 48m
Affected: Email NotificationsSwedish BankIDE-signing (Cluster 1)E-signing (Cluster 2)Assently E-SignSMS NotificationsWeb Portal (Cluster 1)Web Portal (Cluster 2)Assently CoreIDFreja eID+Finnish Bank IdentificationWebhooksAPI (Cluster 1)API (Cluster 2)Finnish MobiilivarmenneFinnish VRKNorwegian BankIDE-Sign Test EnvironmentDanish NemIDDanish MitID
Timeline · 4 updates
  1. investigating Feb 14, 2025, 12:06 AM UTC

    We are currently investigating this issue.

  2. monitoring Feb 14, 2025, 01:37 AM UTC

    AWS has implemented a fix and are recovering services and network stability.

  3. monitoring Feb 14, 2025, 06:50 AM UTC

    AWS has reported the networking outage impacted Stockholm availability region is fully resolved and all services are operating normally. Our Engineering team will continue to monitor our internal AWS based service during the day,

  4. resolved Feb 14, 2025, 09:54 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 17, 2024

Delays in sealing of cases

Detected by Pingoru
Dec 17, 2024, 07:21 PM UTC
Resolved
Dec 18, 2024, 11:45 AM UTC
Duration
16h 23m
Affected: Assently E-Sign
Timeline · 4 updates
  1. investigating Dec 17, 2024, 07:21 PM UTC

    We are observing delays in sealing of signed cases. Cases currently remain in "signed"-state. We are investigating.

  2. identified Dec 18, 2024, 08:01 AM UTC

    An outage at one of our service providers is causing sealing of cases to be delayed. We are working with them to resolve the issue. Meanwhile, signed cases may be delayed in reaching the "finished" state, and may remain in the "signed" state until the issue has been resolved. Any cases that are signed during this timeframe will reach the "finished" state once the incident has been resolved.

  3. monitoring Dec 18, 2024, 10:20 AM UTC

    Cases are currently sealing as expected and we're processing all cases that were affected by the outage. We are still monitoring the situation for all cases to be processed successfully.

  4. resolved Dec 18, 2024, 11:45 AM UTC

    We have observed all cases in "signed" state should have reached "finished" state.

Read the full incident report →

Major December 17, 2024

Problems using Finnish eids

Detected by Pingoru
Dec 17, 2024, 03:05 PM UTC
Resolved
Dec 16, 2024, 04:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Dec 17, 2024, 03:05 PM UTC

    Due to a configuration error, many users experienced problems using Finnish eids between December 16th 17:30 (CET) and December 17th 09:00 (CET). The problem has been resolved.

Read the full incident report →

Notice October 7, 2024

Document conversions are failing in E-Sign

Detected by Pingoru
Oct 07, 2024, 08:00 AM UTC
Resolved
Oct 07, 2024, 11:21 AM UTC
Duration
3h 21m
Affected: Assently E-Sign
Timeline · 3 updates
  1. investigating Oct 07, 2024, 08:00 AM UTC

    We’re currently experiencing an issue with the document conversion component of our system, which is affecting all document types that need to be converted to PDF. Additionally, our OCR (Optical Character Recognition) functionality is also not working properly at this time. Our team is working tirelessly to resolve these issues as quickly as possible.

  2. monitoring Oct 07, 2024, 10:11 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 07, 2024, 11:21 AM UTC

    The ability to convert documents have now been stabilized and returned to normal functionality.

Read the full incident report →