Assently incident

Avast/AVG antivirus has started blocking users from CoreID

Major Resolved View vendor source →

Assently experienced a major incident on June 29, 2021 affecting Assently E-Sign and Assently CoreID, lasting 16h 53m. The incident has been resolved; the full update timeline is below.

Started
Jun 29, 2021, 01:13 PM UTC
Resolved
Jun 30, 2021, 06:06 AM UTC
Duration
16h 53m
Detected by Pingoru
Jun 29, 2021, 01:13 PM UTC

Affected components

Assently E-SignAssently CoreID

Update timeline

  1. investigating Jun 29, 2021, 01:13 PM UTC

    Avast/AVG antivirus has started blocking users from CoreID. This also affects E-Sign where CoreID is accessed. We are investigating why this has happened and have asked them to stop flagging us as infected. We have no indication that our services are in any way unsafe.

  2. investigating Jun 29, 2021, 02:06 PM UTC

    Avast is looking into this issue. To fix the problem, a user can exclude https://coreid.assently.com in Avast, see https://support.avast.com/en-ww/article/Antivirus-scan-exclusions/

  3. resolved Jun 30, 2021, 06:06 AM UTC

    Avast have updated their database and users with that antivirus software can now use Assently without warnings again.