Assently incident

Issues with authentication and signatures with eID

Major Resolved View vendor source →

Assently experienced a major incident on July 20, 2021 affecting Assently E-Sign and Assently CoreID, lasting 6h 54m. The incident has been resolved; the full update timeline is below.

Started
Jul 20, 2021, 01:49 PM UTC
Resolved
Jul 20, 2021, 08:43 PM UTC
Duration
6h 54m
Detected by Pingoru
Jul 20, 2021, 01:49 PM UTC

Affected components

Assently E-SignAssently CoreID

Update timeline

  1. investigating Jul 20, 2021, 01:49 PM UTC

    We are currently investigating this issue.

  2. investigating Jul 20, 2021, 01:49 PM UTC

    We are continuing to investigate this issue.

  3. identified Jul 20, 2021, 02:14 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Jul 20, 2021, 02:18 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jul 20, 2021, 08:43 PM UTC

    This incident has been resolved.