Assently incident

Delays in creation of signed and sealed documents

Notice Resolved View vendor source →

Assently experienced a notice incident on October 8, 2021, lasting —. The incident has been resolved; the full update timeline is below.

Started
Oct 08, 2021, 07:33 PM UTC
Resolved
Oct 08, 2021, 06:30 PM UTC
Duration
—
Detected by Pingoru
Oct 08, 2021, 07:33 PM UTC

Update timeline

  1. resolved Oct 08, 2021, 07:33 PM UTC

    There was a delay sealing documents from 20:24 to 21:27. This meant cases took longer to reach the Finished state. The problem affected E-Sign in all environments and was caused by a problem at one of our suppliers, Operation is back to normal and all queued cases have been processed.