Assently incident

Delays in creation of signed and sealed documents

Notice Resolved View vendor source →

Assently experienced a notice incident on January 12, 2022, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jan 12, 2022, 07:25 PM UTC
Resolved
Jan 12, 2022, 04:30 PM UTC
Duration
—
Detected by Pingoru
Jan 12, 2022, 07:25 PM UTC

Update timeline

  1. resolved Jan 12, 2022, 07:25 PM UTC

    There was a delay when sealing documents from 17:45 to 19:50. Cases signed in this timeframe may have been delayed to be Finished, or will reach Finished state later. Contact support if any case is found to stay in status "signed". The problem affected E-Sign in all environments and was caused by a problem at one of our suppliers. Operation is back to normal and all queued cases will be processed.