Assently incident

Delays in creation of signed and sealed documents

Major Resolved View vendor source →

Assently experienced a major incident on February 8, 2022 affecting E-signing (Cluster 1) and E-signing (Cluster 2) and 1 more component, lasting 5m. The incident has been resolved; the full update timeline is below.

Started
Feb 08, 2022, 03:40 PM UTC
Resolved
Feb 08, 2022, 03:45 PM UTC
Duration
5m
Detected by Pingoru
Feb 08, 2022, 03:40 PM UTC

Affected components

E-signing (Cluster 1)E-signing (Cluster 2)Assently E-SignWeb Portal (Cluster 1)Web Portal (Cluster 2)API (Cluster 1)API (Cluster 2)

Update timeline

  1. investigating Feb 08, 2022, 03:40 PM UTC

    Signed documents can currently not be finalized because of a problem at one of our suppliers. They will be queued up and sealed/finished as soon as the problems are resolved. Until then the signed documents cannot be downloaded.

  2. resolved Feb 08, 2022, 03:45 PM UTC

    The problem is now resolved. All cases will be sealed and available for download within a few minutes.