Assently experienced a major incident on July 15, 2022 affecting Assently E-Sign, lasting 5h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Assently E-Sign
Update timeline
- investigating Jul 15, 2022, 04:57 PM UTC
We are investigating an issue where cases are delayed in reaching completed-state after signing.
- monitoring Jul 15, 2022, 09:03 PM UTC
The delays in sealing were caused by a problem at one of our suppliers. The issue has been resolved and the queued up cases are now being sealed. Cases signed during the incident timeframe should complete automatically over the next few hours.
- resolved Jul 15, 2022, 10:02 PM UTC
This incident has been resolved.