Assently experienced a minor incident on November 14, 2022 affecting Assently E-Sign, lasting 1h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Assently E-Sign
Update timeline
- investigating Nov 14, 2022, 02:10 PM UTC
Our quality systems are currently reporting degraded performance on app.assently.com. We are working on mitigation activities and status will be continuously updated.
- identified Nov 14, 2022, 02:17 PM UTC
Sealing and document conversion is currently unavailable. We are working to restore service.
- identified Nov 14, 2022, 02:23 PM UTC
Service is temporarily unavailable while recovering.
- monitoring Nov 14, 2022, 02:39 PM UTC
Service has been restored and we are monitoring. Some receipts may be delayed and will be finished over the next hour.
- resolved Nov 14, 2022, 03:24 PM UTC
This incident has been resolved.