Assently experienced a major incident on November 24, 2022 affecting Assently E-Sign, lasting 1h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Assently E-Sign
Update timeline
- investigating Nov 24, 2022, 07:44 PM UTC
Previews of documents may be slow to load or missing for logged in users. We are investigating.
- identified Nov 24, 2022, 09:17 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 24, 2022, 09:23 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 24, 2022, 09:40 PM UTC
This incident has been resolved.