Assently incident

Degraded performance on CoreID

Major Resolved View vendor source →

Assently experienced a major incident on January 2, 2023 affecting Assently E-Sign and Assently CoreID, lasting 45m. The incident has been resolved; the full update timeline is below.

Started
Jan 02, 2023, 11:17 AM UTC
Resolved
Jan 02, 2023, 12:03 PM UTC
Duration
45m
Detected by Pingoru
Jan 02, 2023, 11:17 AM UTC

Affected components

Assently E-SignAssently CoreID

Update timeline

  1. investigating Jan 02, 2023, 11:17 AM UTC

    Our quality systems are currently reporting degraded performance on CoreID. We are working on mitigation activities and status will be continuously updated.

  2. investigating Jan 02, 2023, 11:18 AM UTC

    We are continuing to investigate this issue.

  3. identified Jan 02, 2023, 11:25 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Jan 02, 2023, 11:48 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jan 02, 2023, 12:03 PM UTC

    This incident has been resolved.