Assently incident

Some document conversions are failing in E-Sign

Minor Resolved View vendor source →

Assently experienced a minor incident on February 1, 2023 affecting Assently E-Sign, lasting 42m. The incident has been resolved; the full update timeline is below.

Started
Feb 01, 2023, 08:19 AM UTC
Resolved
Feb 01, 2023, 09:02 AM UTC
Duration
42m
Detected by Pingoru
Feb 01, 2023, 08:19 AM UTC

Affected components

Assently E-Sign

Update timeline

  1. investigating Feb 01, 2023, 08:19 AM UTC

    Conversion of some document types to PDF are failing in E-Sign, we are investigating.

  2. identified Feb 01, 2023, 08:51 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 01, 2023, 09:01 AM UTC

    A fix has been implemented, affected documents will recover over the next couple of hours.

  4. resolved Feb 01, 2023, 09:02 AM UTC

    This incident has been resolved.