Assently incident

Signing with BankID (Sweden) fails for some users

Minor Resolved View vendor source →

Assently experienced a minor incident on May 3, 2023 affecting Swedish BankID and Assently E-Sign and 1 more component, lasting 1h 5m. The incident has been resolved; the full update timeline is below.

Started
May 03, 2023, 06:21 AM UTC
Resolved
May 03, 2023, 07:27 AM UTC
Duration
1h 5m
Detected by Pingoru
May 03, 2023, 06:21 AM UTC

Affected components

Swedish BankIDAssently E-SignAssently CoreID

Update timeline

  1. investigating May 03, 2023, 06:21 AM UTC

    We are investigating intermittent failures to sign cases using Swedish BankID.

  2. identified May 03, 2023, 07:11 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 03, 2023, 07:16 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 03, 2023, 07:27 AM UTC

    This incident has been resolved.