Assently experienced a minor incident on October 18, 2023 affecting Assently E-Sign, lasting 8h 57m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 18, 2023, 07:01 AM UTC
We are observing delays in sealing of signed cases. Cases currently remain in "signed"-state. We are investigating.
- identified Oct 18, 2023, 07:16 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 18, 2023, 08:25 AM UTC
A fix has been implemented and we are monitoring the results.
- identified Oct 18, 2023, 10:03 AM UTC
An intermittent outage at one of our service providers are causing sealing of cases to be delayed. We are working with them to resolve the issue. Meanwhile, signed cases may be delayed in reaching the "finished" state, and may remain in the "signed" state until the issue has been resolved. Any cases that are signed during this timeframe will reach the "finished" state once the incident has been resolved.
- monitoring Oct 18, 2023, 01:01 PM UTC
Cases are currently sealing as expected, and the queue of cases that were affected by the incident have been processed. We are still monitoring the situation.
- resolved Oct 18, 2023, 03:58 PM UTC
This incident has been resolved.