Assently incident

Degraded performance in CoreID

Minor Resolved View vendor source →

Assently experienced a minor incident on April 25, 2024 affecting Assently E-Sign and Assently CoreID, lasting 1d 4h. The incident has been resolved; the full update timeline is below.

Started
Apr 25, 2024, 09:10 AM UTC
Resolved
Apr 26, 2024, 01:58 PM UTC
Duration
1d 4h
Detected by Pingoru
Apr 25, 2024, 09:10 AM UTC

Affected components

Assently E-SignAssently CoreID

Update timeline

  1. investigating Apr 25, 2024, 09:10 AM UTC

    We are experiencing degraded performance in CoreID, where some transactions take a long time to complete. This affects Assently CoreID and also identifying and signing documents with electronic ids in Assently E-Sign and Assently LiveID. We are investigating this problem.

  2. investigating Apr 25, 2024, 01:30 PM UTC

    We have implemented some changes to improve response times. We will continue to monitor the situation.

  3. investigating Apr 26, 2024, 01:57 PM UTC

    CoreID is now stable. We have some improvements planned that will be implemented over the coming days that will reduce the risk of further problems.

  4. resolved Apr 26, 2024, 01:58 PM UTC

    This incident has been resolved.