Assently incident

Major outage: Our cloud hosting provider, AWS, is currently experiencing issues with multiple services. We are actively monitoring the situation and working to restore all applications operational.

Notice Resolved View vendor source →

Assently experienced a notice incident on February 14, 2025 affecting Email Notifications and Swedish BankID and 1 more component, lasting 9h 48m. The incident has been resolved; the full update timeline is below.

Started
Feb 14, 2025, 12:06 AM UTC
Resolved
Feb 14, 2025, 09:54 AM UTC
Duration
9h 48m
Detected by Pingoru
Feb 14, 2025, 12:06 AM UTC

Affected components

Email NotificationsSwedish BankIDE-signing (Cluster 1)E-signing (Cluster 2)Assently E-SignSMS NotificationsWeb Portal (Cluster 1)Web Portal (Cluster 2)Assently CoreIDFreja eID+

Update timeline

  1. investigating Feb 14, 2025, 12:06 AM UTC

    We are currently investigating this issue.

  2. monitoring Feb 14, 2025, 01:37 AM UTC

    AWS has implemented a fix and are recovering services and network stability.

  3. monitoring Feb 14, 2025, 06:50 AM UTC

    AWS has reported the networking outage impacted Stockholm availability region is fully resolved and all services are operating normally. Our Engineering team will continue to monitor our internal AWS based service during the day,

  4. resolved Feb 14, 2025, 09:54 AM UTC

    This incident has been resolved.