Assently incident

Problems sending SMS to Telia subscribers

Minor Resolved View vendor source →

Assently experienced a minor incident on February 18, 2025 affecting Assently E-Sign and SMS Notifications and 1 more component, lasting 16h 31m. The incident has been resolved; the full update timeline is below.

Started
Feb 18, 2025, 02:52 PM UTC
Resolved
Feb 19, 2025, 07:24 AM UTC
Duration
16h 31m
Detected by Pingoru
Feb 18, 2025, 02:52 PM UTC

Affected components

Assently E-SignSMS NotificationsE-Sign Test Environment

Update timeline

  1. identified Feb 18, 2025, 02:52 PM UTC

    Our SMS provider have reported problems sending messages to Telia subscribers. This affects Assently E-Sign and LiveID.

  2. resolved Feb 19, 2025, 07:24 AM UTC

    This incident has been resolved.

  3. postmortem Feb 19, 2025, 07:25 AM UTC

    The problems Telia had were resolved at 15:50 CET 2025-02-19