Assently incident

Issues with uploading certain document types

Minor Resolved View vendor source →

Assently experienced a minor incident on August 18, 2022 affecting Assently E-Sign, lasting 52m. The incident has been resolved; the full update timeline is below.

Started
Aug 18, 2022, 07:31 AM UTC
Resolved
Aug 18, 2022, 08:23 AM UTC
Duration
52m
Detected by Pingoru
Aug 18, 2022, 07:31 AM UTC

Affected components

Assently E-Sign

Update timeline

  1. investigating Aug 18, 2022, 07:31 AM UTC

    Some users are experiencing errors or delays when uploading certain document types to a case.

  2. monitoring Aug 18, 2022, 07:46 AM UTC

    Issue has been fixed and we are monitoring.

  3. resolved Aug 18, 2022, 08:23 AM UTC

    This incident has been resolved.