Assently experienced a critical incident on November 7, 2022 affecting Assently E-Sign, lasting 39m. The incident has been resolved; the full update timeline is below.
Affected components
Assently E-Sign
Update timeline
- investigating Nov 07, 2022, 04:37 PM UTC
Our quality systems are currently reporting degraded performance on app.assently.com. We are working on mitigation activities and status will be continuously updated.
- identified Nov 07, 2022, 04:42 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 07, 2022, 04:44 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 07, 2022, 05:17 PM UTC
The incident has been resolved. Some cases are delayed in sealing and will recover shortly.