Assently experienced a notice incident on October 7, 2024 affecting Assently E-Sign, lasting 3h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Assently E-Sign
Update timeline
- investigating Oct 07, 2024, 08:00 AM UTC
We’re currently experiencing an issue with the document conversion component of our system, which is affecting all document types that need to be converted to PDF. Additionally, our OCR (Optical Character Recognition) functionality is also not working properly at this time. Our team is working tirelessly to resolve these issues as quickly as possible.
- monitoring Oct 07, 2024, 10:11 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 07, 2024, 11:21 AM UTC
The ability to convert documents have now been stabilized and returned to normal functionality.