Assently experienced a minor incident on December 17, 2024 affecting Assently E-Sign, lasting 16h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 17, 2024, 07:21 PM UTC
We are observing delays in sealing of signed cases. Cases currently remain in "signed"-state. We are investigating.
- identified Dec 18, 2024, 08:01 AM UTC
An outage at one of our service providers is causing sealing of cases to be delayed. We are working with them to resolve the issue. Meanwhile, signed cases may be delayed in reaching the "finished" state, and may remain in the "signed" state until the issue has been resolved. Any cases that are signed during this timeframe will reach the "finished" state once the incident has been resolved.
- monitoring Dec 18, 2024, 10:20 AM UTC
Cases are currently sealing as expected and we're processing all cases that were affected by the outage. We are still monitoring the situation for all cases to be processed successfully.
- resolved Dec 18, 2024, 11:45 AM UTC
We have observed all cases in "signed" state should have reached "finished" state.