Assembly Payments incident

Investigating issues with Production APIs

Major Resolved View vendor source →

Assembly Payments experienced a major incident on July 17, 2025 affecting Core / Supplementary Data APIs, lasting 18m. The incident has been resolved; the full update timeline is below.

Started
Jul 17, 2025, 03:44 AM UTC
Resolved
Jul 17, 2025, 04:03 AM UTC
Duration
18m
Detected by Pingoru
Jul 17, 2025, 03:44 AM UTC

Affected components

Core / Supplementary Data APIs

Update timeline

  1. identified Jul 17, 2025, 03:44 AM UTC

    We’re currently experiencing performance issues with our Production APIs. Our team is working to restore normal service levels. We apologise for any inconvenience and will provide more updates as they become available. This is impacting some customers but not all. We are aware of the cause and working on putting the fix in place currently.

  2. resolved Jul 17, 2025, 04:03 AM UTC

    This incident has been resolved and we are continuing to monitor.