Assembly Payments incident

Investigating issues with Batch Payments

Notice Resolved View vendor source →

Assembly Payments experienced a notice incident on April 3, 2024 affecting Direct Debit Payins, lasting 7h 26m. The incident has been resolved; the full update timeline is below.

Started
Apr 03, 2024, 10:06 PM UTC
Resolved
Apr 04, 2024, 05:33 AM UTC
Duration
7h 26m
Detected by Pingoru
Apr 03, 2024, 10:06 PM UTC

Affected components

Direct Debit Payins

Update timeline

  1. investigating Apr 03, 2024, 10:06 PM UTC

    While our services remain available, we’re investigating issues being experienced by a third party provider. We apologise for any inconvenience and will post further updates as they become available. This issue has caused the 7pm Direct Entry batch from yesterday[03/04/2024] to be delayed in processing.

  2. investigating Apr 04, 2024, 05:32 AM UTC

    We are continuing to investigate this issue.

  3. resolved Apr 04, 2024, 05:33 AM UTC

    This incident has been resolved.