Assembly Payments experienced a major incident on July 4, 2024 affecting Cards Payins, lasting 2h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 04, 2024, 12:33 AM UTC
We are currently experiencing intermittent failures for cards transactions. The team is investigating on highest priority, and we will provide updates as soon as possible.
- identified Jul 04, 2024, 02:56 AM UTC
The issue is with an upstream provider, who are working on a fix with all urgency. No timeline for resolution as yet. Further updates will be posted as they become available.
- resolved Jul 04, 2024, 03:27 AM UTC
A fix has been applied by the provider and no further errors are being seen on our side. We will continue to monitor closely, however we believe the incident is now resolved. If you experience any further issues, please reach out to Zai Support immediately.