Assembly Payments incident

Direct Entry Batch and Settlement Processing Delays

Major Resolved View vendor source →

Assembly Payments experienced a major incident on October 4, 2024 affecting Cards Payins and Direct Debit Payins, lasting 14h 9m. The incident has been resolved; the full update timeline is below.

Started
Oct 04, 2024, 12:38 AM UTC
Resolved
Oct 04, 2024, 02:47 PM UTC
Duration
14h 9m
Detected by Pingoru
Oct 04, 2024, 12:38 AM UTC

Affected components

Cards PayinsDirect Debit Payins

Update timeline

  1. investigating Oct 04, 2024, 12:38 AM UTC

    We're currently experiencing issues with our Direct Entry batch processing. Delays in processing transactions are likely to occur.

  2. identified Oct 04, 2024, 07:39 AM UTC

    The issue has been identified, and the team is working on a fix at the moment. BPay payins are not impacted, although card settlements may be subject to some delay. Further updates will be provided when possible.

  3. resolved Oct 04, 2024, 02:47 PM UTC

    All services have now been restored. Please reach out to Support with any issues or concerns.