Assembly Payments incident

Virtual Accounts registration disruption

Minor Resolved View vendor source →

Assembly Payments experienced a minor incident on November 21, 2024 affecting Core / Supplementary Data APIs, lasting 1h 5m. The incident has been resolved; the full update timeline is below.

Started
Nov 21, 2024, 02:46 AM UTC
Resolved
Nov 21, 2024, 03:52 AM UTC
Duration
1h 5m
Detected by Pingoru
Nov 21, 2024, 02:46 AM UTC

Affected components

Core / Supplementary Data APIs

Update timeline

  1. investigating Nov 21, 2024, 02:46 AM UTC

    We are currently experiencing connectivity issues with an upstream provider, impacting our ability to register new Virtual Accounts. The team are working on this on highest priority, and will advise as further information becomes available.

  2. monitoring Nov 21, 2024, 03:15 AM UTC

    We continue to experience connectivity issues - but the issue is reduced with only some requests now being impacted. Reducing the severity of this incident as we continue to monitor.

  3. resolved Nov 21, 2024, 03:52 AM UTC

    Connectivity issues with upstream provider are now resolved.