Assembly Payments incident

Virtual Accounts registration disruption

Major Resolved View vendor source →

Assembly Payments experienced a major incident on November 21, 2024 affecting Core / Supplementary Data APIs, lasting 1h 4m. The incident has been resolved; the full update timeline is below.

Started
Nov 21, 2024, 07:13 AM UTC
Resolved
Nov 21, 2024, 08:18 AM UTC
Duration
1h 4m
Detected by Pingoru
Nov 21, 2024, 07:13 AM UTC

Affected components

Core / Supplementary Data APIs

Update timeline

  1. investigating Nov 21, 2024, 07:13 AM UTC

    Connectivity issues with our upstream partner are again causing disruption to our Virtual Accounts registration APIs. Resolution of the issue is ultimately outside our control, however we will continue to monitor the situation closely. Further updates will be posted ASAP.

  2. monitoring Nov 21, 2024, 07:15 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. investigating Nov 21, 2024, 07:19 AM UTC

    Apologies, the last status update was in error. The issue remains unresolved, and we are continuing to monitor.

  4. resolved Nov 21, 2024, 08:18 AM UTC

    This incident has been resolved.