Arundo incident

Marathon and Edge Docs are experiencing infrastructure issues

Major Resolved View vendor source →

Arundo experienced a major incident on April 1, 2021 affecting Marathon and Edge Manager, lasting 7h 2m. The incident has been resolved; the full update timeline is below.

Started
Apr 01, 2021, 10:27 PM UTC
Resolved
Apr 02, 2021, 05:30 AM UTC
Duration
7h 2m
Detected by Pingoru
Apr 01, 2021, 10:27 PM UTC

Affected components

MarathonEdge Manager

Update timeline

  1. investigating Apr 01, 2021, 10:27 PM UTC

    Starting at approximately 21:30 UTC on 01 Apr 2021 the Edge Docs (https://edgedocs.arundo.com) and Marathon (https://marathon.arundo.com) are experiencing infrastructure issues which can lead to downtime. Engineering teams have been engaged and are currently investigating a potential underlying DNS issue in Microsoft Azure.

  2. investigating Apr 01, 2021, 10:47 PM UTC

    Microsoft rerouted traffic to their resilient DNS capabilities and we are seeing improvement in service availability. Microsoft are continuing to investigate the cause of the DNS issue.

  3. resolved Apr 02, 2021, 12:20 PM UTC

    This incident has been resolved.