Aruba Networks incident

Multiple customers are reporting issues authenticating credentials on Orchestrator

Major Resolved View vendor source →

Aruba Networks experienced a major incident on August 29, 2024 affecting Orchestrator As a Service(Northern Virginia) and Orchestrator Service Provider(Northern Virginia) and 1 more component, lasting 13h 6m. The incident has been resolved; the full update timeline is below.

Started
Aug 29, 2024, 04:10 PM UTC
Resolved
Aug 30, 2024, 05:17 AM UTC
Duration
13h 6m
Detected by Pingoru
Aug 29, 2024, 04:10 PM UTC

Affected components

Orchestrator As a Service(Northern Virginia)Orchestrator Service Provider(Northern Virginia)Orchestrator Global Enterprise(Northern Virginia)Orchestrator As a Service(Frankfurt)Orchestrator Service Provider(Frankfurt)Orchestrator Global Enterprise(Frankfurt)Orchestrator As a Service(Ohio)Orchestrator Service Provider(Ohio)Orchestrator Global Enterprise(Ohio)Orchestrator As a Service(Mumbai)

Update timeline

  1. investigating Aug 30, 2024, 05:10 AM UTC

    We're currently investigating an issue that is preventing users from logging onto Cloud Orchestrator, as well as downloading software. We hope to resolve this issue quickly. Issue started around 9:10 PM PST

  2. identified Aug 30, 2024, 05:14 AM UTC

    We have identified the issue preventing users from logging into Cloud Orchestrator and downloading software and are working to resolve it.

  3. monitoring Aug 30, 2024, 05:15 AM UTC

    We are currently monitoring the issue and hope to resolve it quickly.

  4. resolved Aug 30, 2024, 05:17 AM UTC

    The issue that was identified has now been fully resolved.