Artsy incident

Transactional emails may be delayed or unavailable due to Sendgrid outage

Major Resolved View vendor source →

Artsy experienced a major incident on July 28, 2020 affecting Artsy for iPhone and E-commerce and 1 more component, lasting 2h 29m. The incident has been resolved; the full update timeline is below.

Started
Jul 28, 2020, 05:33 PM UTC
Resolved
Jul 28, 2020, 08:03 PM UTC
Duration
2h 29m
Detected by Pingoru
Jul 28, 2020, 05:33 PM UTC

Affected components

Artsy for iPhoneE-commerceConversationsAuctions BiddingPartners

Update timeline

  1. investigating Jul 28, 2020, 05:33 PM UTC

    Sendgrid, which we use to send transactional emails, is experiencing degraded service: https://status.sendgrid.com/ We're investigating to determine the full impact on Artsy systems

  2. monitoring Jul 28, 2020, 06:57 PM UTC

    Sendgrid has updated their status page and notes that some mail may be stuck waiting for delivery but that most functionality should be operational: https://status.sendgrid.com/ We believe that emails are working as expected but are still unable to log in to Sendgrid to verify.

  3. resolved Jul 28, 2020, 08:03 PM UTC

    Sendgrid has implemented a fix and is monitoring on their end. After investigating, we do not believe any emails to Artsy users were dropped, though some may have been delayed.