Artsy incident

Artsy.net and CMS are down

Critical Resolved View vendor source →

Artsy experienced a critical incident on September 9, 2020 affecting Content Management and Content and 1 more component, lasting 1h 11m. The incident has been resolved; the full update timeline is below.

Started
Sep 09, 2020, 06:15 PM UTC
Resolved
Sep 09, 2020, 07:27 PM UTC
Duration
1h 11m
Detected by Pingoru
Sep 09, 2020, 06:15 PM UTC

Affected components

Content ManagementContentConversationsAnalytics

Update timeline

  1. investigating Sep 09, 2020, 06:15 PM UTC

    We are currently investigating this issue.

  2. identified Sep 09, 2020, 07:15 PM UTC

    Internal DNS config change caused bad routing between services, reverting and applying those changes now.

  3. monitoring Sep 09, 2020, 07:21 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 09, 2020, 07:27 PM UTC

    This incident has been resolved.