Artsy incident

CMS Analytics: Incorrect artwork and artist page view counts

Minor Resolved View vendor source →

Artsy experienced a minor incident on September 30, 2020 affecting Analytics, lasting 18h 53m. The incident has been resolved; the full update timeline is below.

Started
Sep 30, 2020, 09:00 PM UTC
Resolved
Oct 01, 2020, 03:53 PM UTC
Duration
18h 53m
Detected by Pingoru
Sep 30, 2020, 09:00 PM UTC

Affected components

Analytics

Update timeline

  1. identified Sep 30, 2020, 09:00 PM UTC

    We've identified incorrect data for recent artwork and artist page view counts displayed in the CMS analytics dashboard. Our team introduced a fix and data should be back to normal by tomorrow at 12:00 ET.

  2. resolved Oct 01, 2020, 03:53 PM UTC

    We've confirmed that CMS analytics data is back to normal.