Artsy incident

Latest iOS Application defaulting to test environment for users upgrading to v6.7.9

Minor Resolved View vendor source →

Artsy experienced a minor incident on March 3, 2021 affecting Artsy for iPhone, lasting 20d 20h. The incident has been resolved; the full update timeline is below.

Started
Mar 03, 2021, 08:50 PM UTC
Resolved
Mar 24, 2021, 05:47 PM UTC
Duration
20d 20h
Detected by Pingoru
Mar 03, 2021, 08:50 PM UTC

Affected components

Artsy for iPhone

Update timeline

  1. identified Mar 03, 2021, 08:50 PM UTC

    We have an issue with the latest version of our iOS app (6.7.9) that is causing some users to be logged into a test environment. Don't worry your data is still there! We are working on getting a fixed version out to you ASAP. In the meantime you can uninstall and reinstall the application on your device to get back things back to normal.

  2. monitoring Mar 04, 2021, 02:37 PM UTC

    We have released an updated version of the app that resolves the issue, please update your application to the latest version on the app store (6.8.0) if you are having trouble. Sorry for the inconvenience!

  3. resolved Mar 24, 2021, 05:47 PM UTC

    This incident has been resolved.