Artsy experienced a major incident on February 17, 2023 affecting Artsy for iPhone and Artsy for Android, lasting 20h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Artsy for iPhoneArtsy for Android
Update timeline
- investigating Feb 17, 2023, 06:43 PM UTC
We are currently investigating an incident regarding new bidders unable to register for auctions due to phone validation errors.
- investigating Feb 17, 2023, 06:44 PM UTC
We are continuing to investigate this issue.
- identified Feb 17, 2023, 07:03 PM UTC
We have identified the issue and are issuing a hotfix. In the meantime, bidders please navigate to artsy.net on your mobile browser to continue registration.
- resolved Feb 18, 2023, 03:12 PM UTC
The hotfix is now live and this issue is resolved, users should update the app as soon as possible.