Artsy incident

Artist pages error on load

Major Resolved View vendor source →

Artsy experienced a major incident on March 16, 2023 affecting Artsy for iPhone and E-commerce and 1 more component, lasting 1h 37m. The incident has been resolved; the full update timeline is below.

Started
Mar 16, 2023, 10:26 PM UTC
Resolved
Mar 17, 2023, 12:04 AM UTC
Duration
1h 37m
Detected by Pingoru
Mar 16, 2023, 10:26 PM UTC

Affected components

Artsy for iPhoneE-commerceArtsy for AndroidArtsy API

Update timeline

  1. identified Mar 16, 2023, 10:26 PM UTC

    Users may encounter an error when navigating to artist pages. We have identified the root cause and stopped it. Attempting to have those pages recover to a healthy state.

  2. monitoring Mar 16, 2023, 10:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 17, 2023, 12:04 AM UTC

    This incident has been resolved.