Artsy incident

Email responses to conversations experiencing delayed delivery

Major Resolved View vendor source →

Artsy experienced a major incident on August 15, 2023 affecting Conversations, lasting 3h 25m. The incident has been resolved; the full update timeline is below.

Started
Aug 15, 2023, 11:14 AM UTC
Resolved
Aug 15, 2023, 02:40 PM UTC
Duration
3h 25m
Detected by Pingoru
Aug 15, 2023, 11:14 AM UTC

Affected components

Conversations

Update timeline

  1. monitoring Aug 15, 2023, 11:14 AM UTC

    Responses to a conversation via email between Monday, August 14th, 2023 at 9:06 PM GMT+02:00 and Tuesday, August 15th, 2023 at 11:50 AM GMT+02:00 were delayed due to a system malfunction. A fix has been implemented and all messages will be delivered over the next few hours.

  2. monitoring Aug 15, 2023, 11:15 AM UTC

    We are continuing to monitor for any further issues.

  3. resolved Aug 15, 2023, 02:40 PM UTC

    This incident has been resolved.